She Just Did It Terms & Conditions

TERMS & CONDITIONS

These terms and conditions apply to all clients of She Just Did It and outline our membership, billing, booking, cancellation, suspension, health and safety, and client responsibility requirements.

Please read these terms carefully. By signing up, purchasing a membership, booking a session, or participating in any She Just Did It service, you confirm that you have read, understood and agree to these terms and conditions.

1. MEMBERSHIP & BILLING AGREEMENT

I request and authorise She Just Did It to arrange for payments to be debited or charged from my nominated payment method for the agreed membership, program, training, or service fees.

This may be processed through She Just Did It’s approved billing platform, app, direct debit provider, card payment provider, or payment system.

I understand that it is my responsibility to ensure my payment details are kept up to date in the required app or billing platform so my membership status remains active and my payments can be processed successfully.

Unless otherwise agreed in writing, memberships and training agreements apply for a minimum period of 12 weeks from the date of my first session.

After the initial 12-week period, my regular training and payments will continue until I cancel my agreement by providing written notice to She Just Did It, allowing for a minimum of 4 weeks’ notice.


2. SPECIAL OFFERS & PROMOTIONAL MEMBERSHIPS

From time to time, She Just Did It may offer special promotions, introductory offers, birthday specials, or limited-time membership offers.

If I join through a special offer, I understand that the payment schedule, inclusions, minimum term, and ongoing membership rate will be outlined at the time of purchase and/or in my welcome email.

I understand that any promotional rate applies only for the period stated in the offer. After this period, my membership may continue at the standard membership rate unless I cancel in line with the cancellation terms.


3. REFUNDS & EARLY CANCELLATION

I acknowledge that fees paid to She Just Did It are non-refundable, except where required by law.

If I choose to cancel my training or membership agreement before completing the minimum 12-week period, I agree that I may be charged a cancellation fee of $100, in addition to the required 4-week notice period.

Any cancellation request must be submitted in writing to: jude@shejustdidit.com.au


4. FAILED / MISSED PAYMENTS

It is my responsibility to ensure that my nominated payment method has sufficient funds available on the scheduled payment date.

If a payment is declined, dishonoured, returned, or unsuccessful, She Just Did It may contact me to update my payment details or resolve the missed payment.

I understand that my membership, booking access, or participation in sessions may be paused or restricted until outstanding payments are resolved.

Any fees charged by the payment provider, bank, or billing platform due to a failed, declined, returned, or dishonoured payment will be my responsibility.


5. BOOKING, RESCHEDULING & MISSED SESSIONS

  • Semi-Private and Group Training Clients

I agree to provide a minimum of 30 minutes’ notice if I need to cancel or reschedule a semi-private or group training session.

If I do not provide at least 30 minutes’ notice, or if I do not attend my booked session, I understand that the session may be forfeited.

  • Personal Training Clients

I agree to provide a minimum of 12 hours’ notice if I need to cancel or reschedule a personal training session.

If I do not provide at least 12 hours’ notice, or if I do not attend my booked session, I understand that I may forfeit 100% of the training fee for that session.

  • Corporate Training Clients

I agree to provide a minimum of 72 hours’ notice if I need to cancel or reschedule a corporate training session.

If I do not provide at least 72 hours’ notice, I understand that I may forfeit 100% of the training fee for that session.


6. MEMBERSHIPS, PAUSES & SUSPENSIONS

She Just Did It understands that circumstances may arise where a client needs to pause training.

However, our priority is to support consistency and help clients stay on track with their training goals, so pauses are only available in certain circumstances.

A pause may be considered for:

  • family, travel, or work commitments lasting more than 1 week

  • extended illness or injury that prevents modified training

  • pregnancy-related concerns, if advised by a doctor

  • trainer unavailability where no suitable alternative is available

  • a one-off emergency

All pause or suspension requests must be submitted in writing to: jude@shejustdidit.com.au

Suspension Conditions

  • A maximum of 4 weeks’ deferral is available per year, unless otherwise agreed in writing.

  • Requests must be submitted in advance.

  • Pauses are not automatically approved and will be reviewed by She Just Did It.

  • She Just Did It closes annually for approximately 4–5 weeks over the Christmas/New Year period and may also close occasionally during the year.

  • Studio closure periods are separate from and in addition to the member’s maximum 4 weeks’ deferral available per year.

  • Clients will be notified of planned closure periods in advance.


7. HEALTH, SAFETY & CLIENT RESPONSIBILITY

I confirm that I am participating in She Just Did It training voluntarily.

I acknowledge that physical exercise involves risk, including the risk of injury, illness, aggravation of an existing condition, or other health-related concerns.

I confirm that, to the best of my knowledge, I do not have any physical, medical, or other condition that would prevent me from safely participating in training.

If I have any medical condition, injury, pregnancy-related concern, pain, limitation, or other health issue, I agree to notify She Just Did It before participating in training.

I agree to update She Just Did It immediately if my health, fitness, injury status, or medical condition changes.

I understand that it is my responsibility to seek medical advice before participating in training if I am unsure whether exercise is suitable for me.


8. ASSUMPTION OF RISK & RELEASE

I acknowledge that I participate in She Just Did It sessions, programs, training, and related activities at my own risk.

To the maximum extent permitted by law, I release and indemnify She Just Did It, its employees, contractors, trainers, representatives and agents from any claim, loss, damage, cost, expense, injury, or liability arising from my participation in training or use of She Just Did It services.

This includes, but is not limited to, personal training, semi-private training, group training, corporate training, studio-based sessions, outdoor training, online programs, events, workshops, or any activity connected with She Just Did It.

Nothing in these terms is intended to exclude, restrict, or modify any rights that cannot legally be excluded, restricted, or modified.


9. PHOTOS & VIDEOS

Photos and videos may occasionally be taken during She Just Did It sessions, events, or activities.

By participating in She Just Did It sessions, programs, events, or activities, I understand that photos or videos may be captured and used by She Just Did It for promotional, marketing, social media, website, or community purposes.

If I do not wish to be photographed or filmed, I understand that it is my responsibility to let She Just Did It know in writing before participating in the session, event, or activity.

She Just Did It will take reasonable steps to respect this request.


10. COMMUNICATION

She Just Did It may contact me by email, phone, SMS, app notification, or other agreed communication channels regarding:

  • bookings

  • membership updates

  • payment matters

  • missed or failed payments

  • schedule changes

  • studio updates

  • training-related reminders

  • important service announcements

It is my responsibility to ensure my contact details are correct and up to date.

11. DIRECT DEBIT & PAYMENT SERVICE AGREEMENT

This section outlines our service commitment to you in relation to direct debit, card payment, or recurring billing arrangements.

She Just Did It will debit or charge your nominated payment method for the agreed amount and frequency in accordance with your membership or training agreement.

If a scheduled payment falls on a non-business day, the payment may be processed on the next business day.

She Just Did It will provide reasonable notice of any changes to the initial billing arrangement where required.

For billing enquiries, please contact: jude@shejustdidit.com.au

Billing enquiries should be made at least 3 working days before the next scheduled payment.


12. CLIENT PAYMENT RESPONSIBILITIES

I agree that it is my responsibility to ensure:

  • my nominated payment method is valid and active

  • my nominated account or card has sufficient funds available

  • my payment details are updated if my card or account changes, expires, is transferred, or is closed

  • I add or update my payment details in the required app or billing platform when requested

  • I notify She Just Did It if there are any issues with my payment method

If a payment is returned, declined, or dishonoured, She Just Did It may contact me and attempt to process the payment again.


13. PRIVACY & PERSONAL INFORMATION

She Just Did It will collect and store personal information required to manage memberships, bookings, payments, communication, training, and client support.

This may include my name, contact details, payment-related information, emergency contact details, health information, injury information, and training-related notes.

She Just Did It will take reasonable steps to keep personal information confidential and secure.

Relevant information may be shared with payment providers, booking platforms, billing systems, trainers, or service providers where required to manage my membership, payments, bookings, or training safely and effectively.


14. AGREEMENT & ACKNOWLEDGEMENT

By signing up, purchasing a membership or program, booking a session, or participating in any She Just Did It service, I confirm that I have read, understood, and agree to these Terms & Conditions.

I acknowledge that during all times while participating in a She Just Did It fitness session, program, service, or activity, both my person and property are at my own risk.

I agree not to hold She Just Did It, its trainers, employees, contractors, representatives, or agents liable for personal injury, loss, or damage, except where liability cannot be excluded by law.